Third Thursday Update [June] - Shipping Updates!
11 months ago
– Thu, Jun 15, 2023 at 11:50:34 AM
Hi everyone!
Small update today, but we wanted to inform our Australian and New Zealand backers that the games will be on the water by the end of the month and will still estimate a July arrival to dock. Should the games be prepared for mailing before the next Third Thursday update we will update you all prior to that. For all other regions, mailing has been completed so if you have not received your game, please submit a ticket with us below.
https://www.grailgames.games/contact
- GG
Third Thursday Update [May] - More Shipping Updates
12 months ago
– Thu, May 18, 2023 at 07:34:57 AM
Hi everyone,
We have some important updates to our shipping status, so let's get right to it!
- United States, Central, and South America - We have been told by our fulfillment partners over at Miniature Market that shipping will begin May 29th!
- CANADA: Our fulfillment partners have received the games and will begin shipping next week!
- EU & Europe: We have shipped 80% of the pledges and will continue to ship the remaining next week!
-
UK: The games are being prepared for shipment to Zatu's warehouse. This is a bit behind the schedule that we expected last month, but the games will be on their way very soon.
- Australia & New Zealand: We've received word that games have been scheduled for a container Mid-June. This will put them at the warehouse by the end of July and fulfillment will begin at that point.
- Asia & ROW: Complete! If you haven't received your order please submit a ticket (link below)
If you have any questions or concerns about your order please reach out to us here: https://www.grailgames.games/contact
-GG
Third Thursday Update [May] - Shipping Updates!
about 1 year ago
– Thu, Apr 20, 2023 at 11:34:33 AM
Hi everyone,
We have some important updates to our shipping status, so let's get right to it!
- United States, Central, and South America - Silicon Valley arrived on April 10th in the U.S. Our new fulfillment partners, Miniature Market, are working to process all of our current inventory as well as Silicon Valley. We don't have an exact estimate on when shipping the games should begin, however, we will update you all once it does for further clarification.
- CANADA: We received word that as of April 1st, the container was on the water. Currently set to arrive the first week of May. It will arrive in Vancouver and board the train to Montreal for fulfillment.
- EU & Europe: Container has been received and the games will need to be counted and processed before fulfillment begins! We expect mailing to begin at the end of April!
- UK: Container has been received by our French partners, they will pack up the UK pledges and send them directly to Zatu for shipping. Once they arrive at Zatu please allow 1-2 weeks for delivery.
- Australia & New Zealand: We're working with partners now to fill the rest of the container. We expect this to be on the water in early May and arriving in late May or early June. We'll let you know once this is confirmed.
- Asia & ROW: Complete! If you haven't received your order please submit a ticket (link below)
If you have any questions or concerns about your order please reach out to us here: https://www.grailgames.games/contact
-GG
Address Confirmation Update
about 1 year ago
– Thu, Mar 30, 2023 at 11:14:04 AM
Hi everyone!
This update will only be for European regions (including the UK), and the United States.
We're working with Matagot and their new confirmation system to get final address updates. This is the first step in us having live updates of your packages sent to your inbox.
We have sent out an independent address confirmation from our email [email protected], it is imperative to fill this out as soon as possible. If you already have, then you are all set.
For U.S. Backers be aware that if your information auto-fills, the STATE WILL NOT autofill and needs to be manually entered. If you have confirmed your address and noticed that the state was not included, ONLY SUBMIT A TICKET TO US if you have changed states. We will be able to use your information from Backer Kit to fill in your state without you having to contact us. But again, if you moved states, please contact us via the link below.
https://support.matagot-friends.com/
If you have not received an email from [email protected] please check your spam folders and if by next Tuesday you have not received it please submit a ticket with us.
-GG
Third Thursday Update [March] - Shipping!
about 1 year ago
– Thu, Mar 16, 2023 at 11:21:18 AM
Hi everyone!
We are pleased to announce that assembly is now complete for Silicon Valley! The next step will be shipping, and in some regions, it has already begun! Let's take a closer look below.
- USA (And south/central America): Our schedule shows that our new fulfillment partners will be receiving the container within the week, however, keep In mind that fulfillment will not begin until everything is unloaded, processed, and packed up. We will have a much clearer estimate on delivery in next month's update, however, if fulfillment was to begin earlier than that we will certainly update you all.
- CAN: We are scheduling the container currently and will have a better estimate in next month's update.
- EU+UK Container: The container is en route to our fulfillment partners in France. Once the games have been unloaded, the EU team will send copies to our partners at Zatu who will begin delivery when they receive the games. When the containers arrive we will update everyone and give a better estimate of delivery times for both regions.
- Australia & New Zealand: We are scheduling the container currently and will have a better estimate in next month's update.
- Asia & ROW: Complete! We received word yesterday that all orders have been mailed out, please allow 1-2 weeks for delivery.
Please remember:
If you need replacement parts, have an issue with your shipment, or need to get in touch with us for any reason, please use the below link. Kickstarter comments and messages are not the best way to get in touch with us — this link will make sure we get your request to the correct staff member:
https://www.grailgames.games/contact
